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Artificial intelligence (AI) is transforming aged care, presenting significant opportunities as technology reshapes the industry at unprecedented speed. Recently, Mable's Chief Analytics Officer, Paul Wainwright, and Head of Business Partnerships, Luke van Schie, hosted a webinar exploring how AI is already improving outcomes for older Australians and aged care providers. Below are some of the key insights from their conversation about how AI can support your organisation. AI that keeps customers safe at scale One of the most powerful applications of AI in aged care is about safety. Aged care provider HomeMade , which is part of the same group as Mable, gets approximately 1,200 shift notes daily from support workers on Mable. These notes provide vital information about client wellbeing and have enabled HomeMade to review them and intervene quickly. With Mable's AI solution analysing shift notes, it can identify patterns across a client's entire history that might indicate warning sig

At Mable, one of our top priorities is the safety of all clients and independent support workers who use the platform. Sometimes, things don't go according to plan. If an incident occurs during a support session, the Mable Customer Safeguarding Team is here to support you. We sat down with Jackie from the Customer Safeguarding Team to learn more about what her team does and how you can connect with them if you experience an incident or have a complaint. Can you tell us a bit about the role of the Customer Safeguarding Team at Mable? "We manage incidents and complaints, ranging from minor concerns to more complex matters. Our aim is to ensure all issues are handled fairly, consistently, and in line with Mable's policies." What is your role, and what does a typical day look like for you? "My role is to supervise the Incidents and Complaints team. I work to support our team by providing clear, consistent responses based on Mable's policies and procedures. While managing my

The Support at Home program is bringing changes to how aged care is delivered, along with some new language to get familiar with. This glossary defines some of the most common terms, helping older people, their loved ones and support workers feel more confident navigating the program. We've grouped the terms by topic to make them easier to find. Getting started with Support at Home Aged care assessment A detailed review that determines whether an older person is eligible for government-funded aged care services. It is conducted in-person by a trained assessor using the Single Assessment System. Single Assessment System A national, streamlined process for aged care assessments. Participants will be assessed by the same organisation for all stages of their aged care journey. Notice of decision A letter outlining the outcome of the aged care assessment. It confirms whether the older person is eligible for funding and, if so, which type of funding and

The Support at Home program is launching on 1 November 2025, replacing the current Home Care Package (HCP) program. This marks a major shift in the way aged care is delivered in Australia, and it comes with several changes that older people and their loved ones should understand. In this article, we'll explore the main differences between Home Care Packages and the incoming Support at Home program.* A single assessment process Home Care Package Assessments were previously managed by different organisations, including Regional Assessment Services (RAS), Aged Care Assessment Teams (ACATs), and independent assessors. Older people typically began with an ACAT assessment by one team, and may have had multiple assessors as their needs changed. Support at Home The Single Assessment System has already been introduced to streamline this process. One single workforce now handles all aged care assessments, and participants will be assessed by the same organisation throughout their aged care jo

The home and living journey is both complex and personal. The Mable Home and Living Consultants is a service that can help guide you if you or your loved one is just starting to think about moving out or living more independently. In our webinar, Starting your NDIS Home and Living Journey with Confidence , lead consultant, Libby Ellis, who has over 25 years of experience in the disability sector, shares practical guidance on shaping the vision for your home, understanding available supports, and preparing evidence for NDIS funding. Why individuals start their independent living journey Understanding your "why" is the first step. Maybe there are sudden changes in your living arrangements, or you are living in a home that is no longer accessible or safe. Perhaps your parents are ageing, or you simply want more independence or arrangements that are more in tune with your needs. "If you have a sense that things are changing - or need to change - this is a really good time to get sta

Working together to uncover better-fitting housing and support options This article was written by Libby Ellis, lead consultant at Mable Home and Living Consultants. With over 25 years experience in the disability sector, Libby has helped hundreds of people navigate systems and funding to achieve their goals. I've spoken with many Support Coordinators who think beyond traditional options about housing and support for their clients. They're asking questions about how to move past system-driven models that don't quite fit. It's common to hear, "The person doesn't want a group home, and I don't think it is the right option—but it's very difficult to achieve something else." This is a real challenge in the sector, and it is part of the reason we set up the Home and Living Consultancy at Mable . A lot of people are ready—but stuck The clients we work with often reach a point where they want something different and don't feel like things are working as they should. Sometimes, this is promp

A note on language: At Mable, we use identity‑first language when referring to autism and autistic people. We've made this decision based on feedback from our community. We understand different people have different preferences, and we recognise and respect every individual's right to choose how their identity is described. If your child or young person is autistic, an occupational therapist (OT) is often an important part of their support team. OTs look at the everyday things kids do from getting dressed, eating breakfast or joining a game in the playground to help find practical ways to make each activity easier and more enjoyable. By focusing on a child's strengths and interests, an OT helps build skills and confidence so they can take part in family, school and community life. To learn more, the Leap in! team spoke with experienced paediatric OT Taryn Lalic about proven approaches, simple at‑home ideas and the role independent support workers can play in reinforcing these strat

There can be many reasons why you may start your independent living journey. Maybe you're facing a significant change, feeling let down by the support systems that are supposed to help you or struggling to make sense of the process of updating your NDIS plan. You are not alone in these challenges. Knowing why, where to start, and how we can help makes the journey feel more manageable. Our Home and Living Consultancy can help guide you and your family through this process, ensuring you have the right support to live how you want. Learn about some of the most common reasons people with disabilities and their families start their independent living journey . What are NDIS Home and Living options? NDIS Home and Living options refer to the different types of housing support available for people with disabilities in Australia. These options are designed to help NDIS participants like yourself to live as independently as possible while receiving the necessary support for their needs. Th

Did you know almost 30% of clients on Mable are managed by a coordinator or a provider? These third-party professionals use Business Solutions by Mable to connect their clients with independent support workers like you. While it doesn't change the way you support your clients, it does mean that you are likely to interact with coordinators and providers when using the Mable platform. Understanding the role of Coordinators and Providers One of the roles of NDIS Coordinators and Aged Care Providers is to connect their clients with support. Coordinators and providers can search for support workers in their client's local area or post a job ad on Mable. They can then shortlist workers and message them to discuss the services, negotiate rates and create an agreement with the worker to start the client's support sessions. Coordinators and NDIS or Aged Care Providers manage a lot of clients. Which means that, if they are pleased with your services, there's an opportunity to grow your hours b