Mable's commitment to fairness and transparency

Last updated

17 Feb 2026

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2 min read

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Our community—independent support workers, people with disability, and older people—is what Mable is all about. For over ten years, we've been building a platform focused on giving you choice and control, and doing the right thing. We want to be fully open with you about a recent process we went through with the Australian Competition and Consumer Commission (ACCC) about our Terms of Use.

Our proactive engagement with the ACCC

We've worked collaboratively with the ACCC and have updated our Terms of Use to ensure transparency and fairness.

One of the clauses the ACCC had concerns about was a longstanding clause that potentially imposed a fee for taking services off the platform after people had met on there. However, Mable can confirm that no one was ever required to pay this fee.

We took action to address these concerns as our commitment to fair and transparent practices is at the heart of our operations.

A fairer future for everyone

We have updated our Terms of Use to be fair and easy to understand. The ACCC has been provided with the new terms and has not raised any concerns.

Mable has also given a formal, public promise (called an enforceable Undertaking) to the ACCC that we will:

Not use terms that are considered "unfair" in the way the old terms were.
Put a program in place to ensure our team understands our obligations under Competition and Consumer Law. This will be checked by an independent expert every year for the next three years.

As Mable's Co-Founder and CEO, Tony Charara, said: "This result shows Mable's commitment to being transparent, compliant, and fair. It demonstrates that we actively address regulatory feedback, ultimately benefiting everyone. Mable will continue to provide a platform that gives our community choice and control while meeting legal and ethical standards."

We will continue to act with integrity, to make sure Mable remains a fair and trusted place for everyone in our community to do business.

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