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The way certain services are categorised has changed

Aged CareDisability

Last updated

22 July 2025

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2 min read

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To get ahead of the Support at Home newly defined services list, we've made updates to the agreement categories for disability and aged care clients.

What's changing?

As part of the transition to the Support at Home program on 1 November 2025, the government developed a new defined services list. This list has 3 categories for support services:

  • Clinical supports
  • Independence
  • Everyday living.

Each category has its own service types. The good news is that most of the services that are currently organised through Mable fall into these categories. However, a couple of services will need to be updated.

What does this change mean for me?

If you receive or provide any of the services below, your agreement must be updated.

  • Care assessment
  • Case management
  • Palliative care - nursing
  • Palliative care - personal care

Each service must be removed from the current agreement or reassigned to a new service type, if possible.

  • Care assessment can no longer be used under Support at Home.
  • Case management can no longer be used under Support at Home.
  • Palliative care - nursing can be categorised as any of the following nursing services as applicable: catheter care, continence assessment and management, medication management, pre- and post-acute hospital care, respiratory care, vital signs monitoring, or wound care.
  • Palliative care - personal care can be recategorised as any of the following personal care services as applicable: light massage, exercise assistance, assistance with eating, assist with medication, showering, dressing & grooming, toileting, manual transfer and mobility.

Why can care assessment and care management service types no longer be used?

Instead of being a separate, directly funded service, funding for care assessment and case management will be incorporated at the registered provider level according to the Australian Government Department of Health and Aged Care.

This means providers will manage the care management needs of participants as they arise, rather than having it as a distinct, separately funded item.

How do I make this update?

To avoid payment delays or non-payment from 1 November 2025, independent support workers must update client agreements by removing a service altogether or replacing it with a new service type.

Once the update has been made, clients will be notified and can accept the changes to their agreement.

To find out more about creating and updating agreements, check out our Help Centre article on how agreements work on Mable.

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